The Helix Sleep Mattress Review: A Great New Way to Sleep?

Helix Sleep Ratings
  • Motion Isolation
  • Heatiness
  • Lifespan
  • Warranty
  • Price


2018 UPDATE: Helix completely revamped their products and we wrote a new review available here.
The Helix mattress is a great solution for those who want a personalized mattress without spending a fortune.

The quality of the materials combined with the full customization flexibility, make it an easy choice for the most demanding sleepers.



  • Warranty period a bit short

Full Helix Sleep Mattress Review

2018 UPDATE: Helix completely revamped their products and we wrote a new review available here.

The Helix Sleep Mattress is an exciting new product from an online startup dedicated to offering a fully customizable mattress.

Rather than going with the common one-size mattress for all needs, Helix Sleep focuses on complete customization, where users can fill out an online questionnaire to determine their best mattress.

The customization of the mattress can also be done on both sides so that each sleeping partner can get the optimal comfort for their needs.

The following is an in-depth Helix Mattress review to enable you to make a better purchase decision. Read on and find out whether a fully customized mattress design makes a difference.

What type of mattress is the Helix Mattress?

Each mattress is personalizedThe Helix Mattress is essentially an innovative foam mattress based on the results of extensive research into what mattress features offer the best quality sleep.

Apparently, a mattress should be tailor fitted to a user’s specific sleeping style, body type, and any other personal preferences to guarantee a healthy night’s sleep.

Thus, the Helix Mattress is not just your typical foam mattress, but one that is custom-made for your specific sleeping needs.

The customization technology used for creating the Helix mattress was developed in line with the recommendations of Ph.D. researchers to help understand the information regarding optimum sleep posture, material properties, and body types to create the ultimate customized mattress.

How Firm is the Helix Mattress?

The Helix Sleep Mattress' firmness is customizedIt is not easy to quantify the firmness of all Helix Mattresses as each of them is made based on the user’s specific requirements, desires, and needs. Before buying your Helix mattress, there is a short questionnaire that you are supposed to fill.

This questionnaire has several questions about your desired support, firmness, cooling, sleeping positions and medical conditions among other relevant questions that assist Helix in aligning your requirements to the best mattress setup for you.

Nevertheless, you should expect to get the precise firmness levels that you described on the website, which is one of the main advantages of using the Helix Mattress.

How is the Helix Mattress Structured?

The Helix Mattress offers a 10-inch all foam product made using three different layers of polyfoam, micro coils, and their Helix Dynamic Foam. In previous models, Latex was used but after extensive research they decided to replace it with this proprietary foam which combines the goodness of Latex without the drawbacks.

The arrangement of these layers, as well as their density and firmness, varies based on how the user customizes their mattress:

  1. Helix Dynamic Foam– 2”  layer for cooling, responsiveness, and bounce
  2. Pocketed Microcoils – 2.4” micro coils layer that provides a good bounce, softness, and pressure relief
  3. Comfort Foam – 2” high-grade polyfoam layer acts as the comfort layer and offers deep compression support as well
  4. Support Foam – 4” high-grade polyfoam layer that functions as the strong foundation for the comfort layers mentioned above

The mattress cover is 100% polyester, with the top part being soft to touch while the side panels display a more sturdy feel for enhancing durability.

Also, the Helix mattress cover has a more modern look and is very thin with no padding. As a result, air flows much better, and this improves cooling while enabling users to feel directly the comfort of the micro coils and poly foam.

Does It Provide Good Motion Isolation?

The Helix mattress does an excellent job of ensuring there is sufficient motion isolation. You will be able to share this bed with your partner without getting disturbed by movements when you partner moves around while sleeping.

Also, the mattress can be customized so that you get different firmness and cooling settings for either side, which means you not only get better motion isolation than with most mattresses, but you also get additional comfort when sleeping.

Will the Helix Sleep Mattress Get Hot?

The Helix Sleep Mattress Review sampleDepending on how you like to sleep, you can customize your Helix Mattress to accommodate your preferences. There is a temperature regulation option available from mild to cool.

That said, the mattress is quite cool, and the thin cover allows for effective air flow that helps keep it cool throughout the night.

Does the Mattress Smell When New?

Many foam mattress have a distinctive new mattress smell that lasts a couple of days. The Helix manufacturer however was able to reduce this phenomenon to a minimum.

We got told from one of the co-founders that the company goes to great lengths to ensure off-gassing is near zero.

How Big is the Helix Mattress?

Helix mattresses are shipped in a boxThe Helix Mattress is shipped in a roll pack for both convenient shipping as well as unpacking. Several sizes are offered in the standard sizes: Twin, Twin XL, Full, Queen, King and California King. The thickness is for all sizes 10 inch.

Also, while the mattress does feel good immediately after unboxing, it will feel even better after three days of decompressing. That is a common trait for mattresses shipped inside a box.

Does it Need a Foundation or a Bed Frame?

For ultimate comfort when using this mattress, it is advisable to use a flat and stable foundation or bed frame.

Avoid using the conventional box springs as they make the mattress uneven, which affects your bed’s comfort levels.

Should I Use a Mattress Pad with the Helix Sleep Mattress?

It is better to use the Helix Mattress without adding an extra mattress pad as it is already designed for maximum comfort.

Nevertheless, it is advisable to add a light mattress protector for preventing stains and ensuring the mattress stays in a good condition for a longer period.

How Do I Care for The Mattress?

Keeping your Helix mattress clean is very easy provided you handle with the care it deserves. Ensure you read the safety instructions on the label to get specific instructions for your mattress model.

It is important to use the right washing method to avoid rendering the warranty null and void. Nevertheless, you should never steam or soak the mattress or use high amounts of chlorine or bleach when washing it.

Remember that the mattress has already passed through antimicrobial treatment at the factory, so there will not be any parasites living in it.

How Long Will The Mattress Last?

Scissors cutting mattress fabric to measureThis mattress is a fairly new product that just entered the mattress market; it is estimated that the new assembling methods used by Helix and high-quality materials will ensure that the mattress lasts longer than conventional memory foam.

Also, all components and materials are 100% made in the USA.

How Is The Warranty?

The Helix Mattress has a standard limited 10-year warranty covering actual defects not arising from misuse. The most popular claim for memory foam mattresses is usually indentation (or body print), which in this case is defined as a depression  of more than 1-inch.

To claim a defect, you must produce the original proof of purchase, so keep it in a safe place!

You’ll be asked to cover the shipping cost related to the return, and will be refund to you by Helix (up to $100) if the defect claim is indeed accepted.

Is There a Comfort Guarantee?

Helix offers a trial period of 100 nights, and you can get a full refund if you are not satisfied with the product. The refund includes shipping, and somebody will come to pick up the mattress at your door.

The returned mattress is either donated to a local charity or recycled through a specialized contractor. It will never be refurbished and resold.

How Much Does the Helix Mattress Cost?

The Helix mattress is very fairly priced, but with our coupon code TED125 you can get a further $125 discount, which gives you the following great prices:

SizeRegular PriceDiscounted Price
Twin XL:$700$575
Cal King:$1,245$1,120

Also, there are financing options available that you can use to split your purchases into several payments. Using the financing available is a good option in case you want a quality mattress but you are tight on resources.

Helix Sleep Mattress Review: Our Verdict

Happy couple after sex on the Helix Sleep mattressThe result of our Helix Sleep mattress review is that it’s a great buy and is probably the best solution for those who want a personalized mattress without spending a fortune.

Furthermore, if you sleep with someone who has very different sleeping needs, Helix mattress has a splitting option where you both can have the best comfort every night.

Also, Helix Sleep delivers your desired cooling level and comes at a great price.


  • Great price$870 in Queen directly from Helix Sleep (with TED125 code)
  • Fully customizable for ultimate comfort
  • Risk-free trial of 100 days
  • Great customer service
  • Financing options are available


  • Warranty period a bit short

The Official Helix Sleep Mattress Video

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I also complained about the comfort of the mattress and was going to return it. Was given the it takes tie for it to relax and sent a “topper “ to use. The topper does not have straps or any way to anchor to the mattress. It felt good for a while, which put me out of the trial period. Without the topper, I can feel the coils dig into my shoulders and hips. If it is not comfortable, don’t accept a topper. Send it back. After the trial period, there is no comfort guarantee. Very unhappy customer.


I bought a Helix mattress about 1 1/2 years ago and I already have a fairly large valley where I sleep. I am not impressed.

Stacey Morgan – STAFF

Hi Brucie,

that’s very uncommon with Helix. You should talk to customer service for a warranty claim.


We bought a Helix mattress and from the moment we unpacked it and tried it out it was considerably more firm than we expected and was beyond comfort. I called the company and told them we did not find the mattress to be comfortable and we wanted to return it as their ads said was easy to do. They told us we had not had time to try it out and get used to it and we needed to keep it longer and we would adjust to it. We called again after a few weeks and told them it was still not comfortable and we wanted it return it. They asked if we would let them send us a topper to try and if that didn’t work we could return it. After trying the topper we were still not satisfied. I called the company and asked for the third time to return the mattress and was told that we had it too long and they would not take it back.

Not only are we unsatisfied with the mattress, we are even more unhappy with the customer service and the “warranty”. We highly recommend to not do business with this company. In our opinion the product isn’t as good as promised and the neither is the warranty.

Stacey Morgan – STAFF

Hi Terry,

I know Helix is a serious company and this is highly unusual. I wouldn’t give up. Try again, and if they don’t help you please let us know.


I’ve had a Helix for a few months now and it has been amazing! It was hard for me to believe that some of the other companies which sell only one mattress could possibly work for every single type of person. What if someone sleeps in a different position or is a lot bigger of a person and needs more support? And what about for two people? Helix hit the mark – I’ve been a big fan.


Just wanted to post a comment about my opinion on my Helix mattress for people looking for reviews because they’re considering buying one.

I would give my Helix mattress 3 out of 5 stars.

Don’t get me wrong, overall its a comfortable and good quality mattress and I enjoy sleeping on it. I guess for me the only downside is for $900 this mattress didn’t WOW me like I expected it to. The mattress stays cool which is good, its firm (but I do wish it was a tad bit more firm for my taste), but the main thing that made my buy this mattress and pay the premium price is it was supposed to be customizable for someone who is a side sleeper and I don’t really see a huge difference in comfort than I do sleeping on a standard mattress. In all I like the mattress but if I had tested it before buying it I probably would have passed because for a $900 price tag I don’t see that much of an increase in comfort sleeping on my side to justify the price difference. If the price were lower I would recommend it to other people but at $900 I would say you may want to consider some other options first.

Stacey Morgan – STAFF

Hi Alexis,

did you contact Helix about this issue? They are usually very responsive and accomodate any changes. From what we see, the price tag is usually amply justified as the satisfaction is very high, but those are people who got the customization right for them. So I’d talk to them to get a better fit for you.