Loom and Leaf Review

Loom and Leaf Ratings
  • Motion Isolation
  • Heatiness
  • Lifespan
  • Warranty
  • Price


The Loom and Leaf Luxury Memory Foam Mattress is the newest creation from Saatva, one of the best reviewed mattress companies online.
This disruptive mattress introduces a few high-quality features only found in very expensive premium competitors, but for a fraction of the price.


  • Top quality from an established player
  • Excellent temperature regulation
  • Great price - Get Queen size for only $1,424 with our coupon code TED75


  • New model with limited (although impressive) data
  • Only two comfort levels

Full Loom and Leaf Mattress Review

In this review, we look at Saatva’s latest addition to the online mattress world: the Loom and Leaf Luxury Memory Foam Mattress.

We’ve reviewed Saatva before and prefer their premium innerspring to competitors. Saatva carries a strong reputation of quality and customer service, which is reflected in their reviews, both online and off.

The virtual absence of complaints online is an achievement shared by very few mattress manufacturers.

On the Loom and Leaf website, they offer an objective specs comparison to the more expensive Tempur-Pedic (our review here) which shows a level of transparency you just don’t see from the big name brands.

As you’ll see if you look at the comparison, not all memory foam is created equal. There are three typical types of memory foam mattresses:

  • Traditional Memory Foam. Traditional memory foam mattresses were first introduced in the 1990s, and represented a major advancement in sleep technology. Unlike old-fashioned spring mattresses, memory foam mattresses cradle your body and pressure points. It’s also a big step up for couples – with a memory foam mattress you can sleep in comfort even if your partner is tossing and turning due to the lack of motion transfer.
  • Air Cooled Memory Foam. One of the biggest problems with a traditional memory foam mattress is that it can get hot quickly. If you love being warm, it’s not a problem – but some people like to stay a little cooler while they sleep. Air cooled memory foam mattresses add a layer that allows air to circulate through the mattress. That means cooler temperatures and more comfort.
  • Gel Memory Foam. Think of gel memory foam as a combination of a memory foam mattress and a Dr. Scholl’s shoe insert. If you need a little more support than a traditional memory foam mattress, a gel memory foam mattress might be a good choice.

The Loom mattress uses a combination of all three to deliver a cool, comfortable, supportive sleep.

Saatva is a company that takes its commitment to comfort and eco-friendliness seriously. Their name comes from the Sanskrit language – the word “saatva” means “balance.”

In Hindu philosophy saatva is the principle of harmony, purity, and goodness. With a 5 lb. plant-based layer of foam that makes up a third of the mattress, the Loom really lives up to Saatva’s name.

The Loom & Leaf mattress is an impressive combination of high quality materials that we found to actually keep you cool, all for a reasonable price.

What Type of Mattress Is the Loom and Leaf?

Loom & Leaf is a memory foam mattress that combines a 5 lb. plant-based memory foam layer with medical-grade cooling gel and other multi-layered foams.

This combination of different layers gives the Loom and Leaf mattress an advantage over a traditional memory foam mattress. The cooling gel keeps excess heat at bay while the plant-based memory foam cradles your joints and pressure points

The result is an impressive mattress that cools and contours, that’s aesthetically pleasing without the normal look of a memory foam bed.

How Firm Is this Mattress?

Loom and Leaf mattresses are available in two comfort levels: Relaxed Firm and Firm.

loom & leaf offers two firmness levels

The Relaxed Firm is their flagship comfort level. It’s for customers who switch sleeping positions often, and are looking for a mattress that’s not too hard but not too soft.

The Firm is for those who need a firm feel. If you’re a back or stomach sleeper, or if your health professional has recommended a firmer mattress, then this one is for you. For sleepers over 250 pounds or for couples, the firm might be the best option.

How are Motion Transfer and Sinkage?

Motion transfer in the Loom and Leaf is practically non-existent. You’ll experience a slight depression that contours to your body and adds comfort so you don’t fully sink in.

the new loom and leaf mattress from Saatva

The mattress also offers strong edge support (meaning that the mattress’ edge won’t lose its strength and shape), and in this sense it performed better (sinking less) than what we usually see from other premium mattresses.

While motion transfer and sinkage in most modern memory foam mattresses isn’t a problem, many of the Loom reviews we’ve seen mention just how minimal motion transfer is on the Loom and Leaf mattress.

When we took the thickness of the mattress into account this became very impressive: the total thickness of this mattress is 12”, and the sinkage is less than what we saw with other 10” mattresses we’ve reviewed, like the Casper mattress for example.

This level of quality is something we might see in a premium $4,000 mattress.

Loom and Leaf Layers

The Loom and Leaf mattress is made up of 4 layers, and it’s clear that this mattress has been designed with the highest quality materials, which are mainly located in the upper portion.

They’ve done this so you can enjoy both the memory foam experience and the plush, organic cotton (and not a standard polyester cover).

Also, since the Loom and Leaf mattress is 12” tall, it’s thicker than the 10” mattress size that competitors offer in this category. This extra thickness adds more durability and support compression.

The layers from the Loom and Leaf website are:

  1. loom and leaf section showing layersBreathable quilted organic cotton covering, including a natural flame retardant
  2. Spinal Zone Gel layer, made of a proprietary medical-grade gel which favors circulation and cooling. This high standard gel is typically used in hospitals’ burn units.
  3. Plant-based top foam layer using a “gel-swirl” construction technique to ensure smooth distribution. The special design includes air channels to improve air circulation and general cooling.
  4. High-density memory foam support layers: this is the core of the mattress, acting as the foundation and support for the above layers. It includes a 2” transition loft pad, which works vertically to provide “transition or transfer”, which allows the layers above and below to work off of one another, providing support, conforming properties, and healthy comfort.

Does the Loom and Leaf Sleep Hot?

From the Loom and Leaf website:

Our patented Loom & Leaf gel-on-gel design eliminates the possibility of sleeping hot. Our gel swirled layer of convoluted memory foam coupled with our medical-grade gel laminated on the center third portion allows for a cooler sleep as well as better air flow through your mattress.

In other words, they claim that aside from the gel layer, the foam layers do a great job of expelling the heat and offering up a cool night’s sleep.

And that claim is correct. The Loom and Leaf cools like no other memory foam we’ve seen.

Most higher priced competitors ($2,000-$4,000) we’ve seen have used just gel infused foam layers, so the L&L gel-on-gel foam design is unique and superior.

According to the company it is the most expensive option to manufacture, and it shows in the mattress’ complete lack of heat issues.

It maximizes conformation (shape, arrangement, weight distribution), which enhances your cool, comfortable environment.

Even critical Loom reviews on Amazon mention how cool and comfortable the mattress is. Reviewer Markus F. Hay says,

One of the bigger complaints that I’ve read with other memory foam mattresses is that they trap heat. This is definitely not a problem with our L&L mattress. It feels nice and cool, and living in Texas where it’s already in the mid-80’s that’s a big plus.

By the way, a majority of the new, “bed-in-a-box” companies do not use any specific cooling technology.

How Long Will the Mattress Last?

Loom and Leaf, like Saatva Mattress, is built in the USA, and made from the highest quality renewable and sustainable products available on the market.

made in USA sign

The company estimates that their mattress has a lifespan of 10 to 15 years, a figure that outpaces the competition by 5 years.

What we’ve see from Saatva is that their mattresses last longer than the competition while providing the same level of luxury performance. This is what we expect from Loom and Leaf based on the material specs and foam density.

Does It Smell When New?

One of the major criticisms of memory foam mattresses is that they can exude an unpleasant odor when you take them out of the package. The process that causes this chemical smell is known as “off-gassing,” and it comes from the presence of polyurethane and other components of memory foam. While it may not be toxic, it’s definitely unpleasant.

The Loom and Leaf has almost no smell due to the bed’s construction and delivery approach.

From the Loom and Leaf site:

We do ‘no’ off gassing where we manufacture our products. There is a small amount of off gassing done at our suppliers facility where our foam is made. All our foams are strictly sourced in America and, we require all our foams to be stable when they are shipped to our manufacturing partners.

CertiPUR-US logoLoom and Leaf’s American-made, plant- based foams are CertiPUR-US® certified, which means that the foam has gone through a rigorous independent testing and approval process.

Their mattresses are never processed with formaldehyde or any other irritating solutions. And this all goes into the premium quality of the materials you won’t find in most memory foam mattresses.

This is another advantage of Loom and Leaf vs Tempurpedic and the bed in a box companies. Most of them experience this issue to some degree, while Loom and Leaf has been designed to completely bypass it.

Organic Cotton and Quilt Package

Let us spend one more word on the topmost layer, as it’s rare to find this level of attention to detail at this price level.

The cover is an organic cotton circular knit top. The organic cotton top is quilted with a 5/8” foam layer and a natural thistle flame retardant. It’s quite soft, breathable, and really has a nice textured feel. There is gold trim around the perimeter and it gives off an equally luxurious look, in terms of style and perspective.

Thanks to this finishing, a mattress pad is usually not necessary, unless you need to fine-tune the firmness (see our guide here).

How Big Is the Mattress? Will it Fit my Home?

The mattress sizes currently available cover the standard dimensions:

Twin: 38”x 75”
Twin XL: 38”x 80”
Full: 54”x 75”
Queen: 60”x 80”
King: 76”x 80”
California King: 72”x 84”

The height is 12”.

If you prefer to retain more flexibility to move the mattress around, there is also a split-Queen version.

The manufacturer claims there is no comfort difference between this and the regular Queen version. The price, at the time of this writing, is just $39 higher.

Does It Need A Foundation Or A Bed Frame?

Over the past few years, there’s been a revolution in the availability of mattresses online, mostly thanks to the success of the “bed-in-a-box” concept.

By cutting out the middleman and selling directly to consumers, bed-in-a-box companies like Brooklyn Bedding and Leesa Sleep have changed the way people shop for a mattress.

A bed mounting the loom and leaf mattress

While these bed-in-a-box mattresses are convenient, they often need a foundation for optimal comfort and performance.

Saatva recommends purchasing their entire system, both mattress and foundation, but does say that the mattress performs perfectly without a foundation.

According to them, the mattress can perform perfectly well without a foundation as long as it is laid on a flat, solid horizontal surface, or good quality slats not more than 4” apart.

The larger sizes (Queen and above), must have a central support in order not to get deformed and lose their comfort. Also the warranty (see below) will be impacted if the wrong type of support is used.

The mattress is also compatible with adjustable bed frames as well as motorized bed frames.

120-Day Comfort Guarantee

Loom and Leaf stands behind their 120-day trial. There are no restocking fees, meaning that if you do not like your mattress, you will only have to pay for the a $99 shipping fee. If you return it‚ you will receive a full refund.

The 120-day trial begins on the day of delivery, not of purchase. There are no other hidden charges whatsoever.

If it is your first time testing a memory foam mattress, and you’re not sure, this can be a great way to try it out. Aside from this worry-free trial, they have excellent customer support (1-877-762-2882).

How is the Mattress Delivered?

Loom & Leaf includes a white glove delivery nationwide at no additional cost. A few companies claim this too but they simply leave your box outside your door.

With Loom & Leaf instead, your old mattress and foundation will be removed (if you want) and the new one will be set up exactly where you want it. All for free.

Loom & Leaf Warranty

Loom and Leaf offers a very unique “Fairness Replacement Option,” which states that if your mattress is defective within the first 2 years, it will be replaced at no cost, including delivery.

Within 3-5 years, they will replace your mattress for 25% of the original price.

Loom and Leaf mattress in a nice setting

Within 6-10 years, they will replace your mattress for 50% of the initial cost, and from 11-15 years, they will replace your mattress for 75% of the initial cost.

Only a new delivery fee will apply, not a pickup fee.

If you want to keep the warranty valid, the ideal support to use is a platform bed.

The warranty is void if the mattress is used on a metal frame not having 4 or 6 legs and a center-line support (for King and Queen mattresses), so keep that in mind if you decide to recycle your current foundation.

How Do I Care for the Loom and Leaf?

This mattress doesn’t require any flipping or rotating as it’s one-sided. The high-quality memory foam will regain its initial shape after every sleep, so there is no need to turn it in any way.

In case you need to store the mattress for a long time, you have to lay it flat and never on the side or folded as it would compromise the structure.

If you decide to use a mattress cover or topper, it should be a breathable one with a minimal amount of padding, as it interferes with the mattress structure which is already designed to provide the maximum comfort.

How Much Does the Loom and Leaf Cost?

Loom and Leaf prides itself on offering the highest quality luxury memory foam mattress at a price of less than half of premium competitors like Tempur-pedic and Serta iComfort.

Their business model cuts out the middleman and passes the savings directly to the consumer. Since they are a proprietary brand, the best place to purchase their mattress is via their website, LoomandLeaf.com.

Currently, Saatva offers a discount of $75! Just use our code TED75 at checkout to get these special prices:

SizeRegular PriceDiscounted Price
Twin XL:$999$924
Cal King:$1,799$1,724

In case you need to make up your mind, have a look at our updated Best Mattress Guide in which this mattress is featured among the best on the market.

Loom & Leaf Mattress Review – Our Verdict

The mattress itself is very balanced without excessive hugging. It comes with two comfort level options, has terrific support, great body contouring, very premium and green materials, and is designed with remarkable cooling features. And it’s at a surprisingly low price point.

In short, the Loom and Leaf Luxury Memory Foam Mattress is the best contender for the higher priced premium competitors.

To summarize, here are the things we like the most compared to the competitors:

  • loom-and-leaf-mattress-babyLoom and Leaf is built in the USA with plant-based foams, it’s wrapped in an organic cotton cover with a natural thistle flame retardant. It’s a very eco-responsible and luxurious memory foam mattress
  • It uses hospital-grade gel material
  • Unlike memory foam mattresses in stores, you have a 120-day trial
  • It’s warranty of 15 years outpaces most other 10 year warranties, and it’s simple
  • Also the returns and refunds are transparent and uncomplicated
  • It ships in 7-15 days, and is installed by a professional delivery team for free
  • Loom and Leaf does NOT collect sales tax

Buy it directly from loomandleaf.com for just $1,424 in Queen.

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I’ve also been researching beds and can be intimidating at times trying to choose. I usually fluctuate between 235-40 so worry about sinking and longevity. Is latex more stable and better for longevity than memory foam?

I am also seriously thinking about a hybrid like the Nest Alexander. Anyone with some insight I would truly appreciate it.


Just a quick comment- the review above states that: “With Loom & Leaf instead, your old mattress and foundation will be removed (if you want) and the new one will be set up exactly where you want it. All for free.”

Then a couple of paragraphs down, the review states “…is installed by a professional delivery team for a small fee.”

So, which is it? The review contradicts itself there.

Stacey Morgan – STAFF

Hi Daniel.

thanks for pointing this out. Delivery is now 100% free: the company started offering the free white glove delivery service a couple of months back and we overlooked that bit at the end of our review. Now it’s fixed.


I own the L&L relaxed firm for about a year now, had the firm first and exchanged it because it was way too firm. Now the relaxed firm after only a year is way too soft. Their CS is outstanding and the mattress is beautiful but the comfort just does not compare to Tempur-pedic which is what I had before and slept on for 13 years without issue – it just simply wore out after so long. I afraid I am out the 1400 bucks that I spend on the L&L spilt king and I am going to have to go back to TP. I wish their prices weren’t so ridiculously high, as I found them to be one of the most comfortable memory foam beds out there. L&L as much as I wanted it too just doesn’t not compare in comfort – but like I said the customer service is great, the mattress looks beautiful and it has a lot of non-toxic features I wanted. We just can’t get a good night sleep on it.


Recently purchased a Leaf & Loom mattress and do enjoy it & the service. However I am wondering if anyone else has reported an allergic reaction such as hives?

Stacey Morgan – STAFF

Hi Ann,

we haven’t heard of allergic reactions before and this mattress has been around for a while. Can it be something else?


My experience with the Saatva company has been a nightmare. First, they delivered the wrong mattress. They then exchanged it for the right one, a Loom and Leaf. After two nights I could feel a sag in the middle. They agreed to replace the mattress. So, 18 days later I find out they “lost” my mattress and then had to make a new one, me waiting another 18 days. After a total mess with delivery dates and times, I finally got my new Loom and Leaf today. Just feeling with my hands pushing down on the mattress, I can already tell that the middle is softer than the edges, which gives that sagging feeling in the middle. I have determined that this is typical of their mattress. I think so bc they add extra edge support giving the first 10 inches or so in from the sides a very firm feel, but then towards the middle they soften up. I am not happy about this at all. I am keeping this mattress bc I am tired of messing with them. The mattress does support, but I don’t like that soft spot in the center. I would not recommend this company to anyone.

Stacey Morgan – STAFF

Hi Donna,

I’m sorry to hear about this ordeal, especially since we hear lots of good stuff about Loom & Leaf. However, If I were you though I wouldn’t give up as you have every right to get a replacement or and possibly a refund (depending on the dates).


I currently have the Loom&Leaf Firm model. I used the first mattress for a year but within 5 months I can tell that it is starting to soften in the middle depending on the body weight. I weigh 137lbs and 5.7. I called loom & Leaf after the 6 month period just take the mattress back but they wouldn’t since it passed the trial period. They offered to replace it for free. I wanted to just get the SAATVA mattress instead but they did not agree to it. Got the second loom&leaf in October 2017 and already within 4/5months I am starting to have the same issue. I even rotated the mattress. I am so disappointed to have spend $1000 plus but it’s not effectively lasting for a year even.


This is the first website where I have read positive and negative reviews about L&L’s mattresses. I want to believe L&L would be a good purchase for me because it sounds fabulous on their website. However, I have a hard time believing everyone loves this mattress and rates it 5 stars. Just not possible, especially when we are buying it online. The other thing that is troubling me is its trial period and warranty. If you want to return or exchange during their trial period, you incur a $99 transportation cost???? After two years, if there is a defect, you can pay $198 to ship the mattress back for repair and they will ship back, or you can keep the original mattress and purchase a second one for 30% of the original purchase price???? If this mattress is so good and made so well, shouldn’t their warranty be stronger than this. If I could potentially have to incur costs for their defects after 2 years, it seems like they are not or cannot stand behind their product. Am I missing something here?? Are they really as good as their website says? The warranty is just not consistent with what they claim their quality to be. Perhaps returns are minimal because it costs so much to return!!


We are in the process of returning our Loom & Leaf. It does not feel like a memory foam mattress. The thick cover, combined with being a lightweight person, did not allow me to even feel the memory foam at all. I questioned whether or not they sent me a spring mattress by mistake! I’m a side sleeper, and my hip was in pain every night. Excited to try a different company.

Stacey Morgan – STAFF

Hi Krista,

many producers try hard to “camouflage” the memory foam feeling because it might feel a bit swampy (no pun intended!). So this mattress tries to provide a rounder, smoother feel while retaining the good effect of the memory foam. It’s a matter of personal taste of course, but most feedback about Loom & Leaf has been very good over the years.


For years I slept on a nine inch Tempurpedic memory foam mattress. That was fantastic until it wore out. I tried this Loom and Leaf because it claimed it was very similar. It is not. There is no discernable memory-foam feel to this mattress. Even if there is memory foam underneath, this mattress design completely defeats the purpose by having a thick quilted cover. The whole idea of memory foam is that it molds to your body, softened by your body heat. All the concern about ‘sleeping hot’ has led them to make a mattress that is just like any other. Even the movement isolation is defeated by a mattress that is so high, 12 or 14 inches, that it behaves like a column, rather than a flat object, and transmits motion that way. I can only conclude that marketing BS has driven out engineering, and that most customers have no idea what a real memory foam mattress is like. There is no functional reason I can see that a mattress should be 12 in tall.

Stacey Morgan – STAFF

Hi Ku,

thanks for sharing your impressions. There surely are other mattresses with a more “memory feeling”, but the idea behind Loom & Leaf is the overall comfort. Lots of people seem to agree with them, but a mattress is one of the most personal things. I suggest you give a free try to another mattress (or two) and I’m sure you’ll find what your are looking for.


Hi! So I just got mine today and I’m afraid it might be in my head but I swear I can feel the cool gel. It feels like an ice pack! I like to sleep warm but not hot and I’m afraid I might hate this. Anyone else feel the cooling layer?


Have L&L king relaxed firm, 69 years old, have had back surgery and Love this mattress, so does Mrs.


Lester, How long have you had your L&L? Still loving it?


I’m wondering what has been people’s experience with the mattress getting soft over time? My partner and I purchased a memory foam mattress a year or so ago, which was supposed to be “firm” over the months it has slowly become less and less supportive with that unbearable sinking feeling that memory foam has. We are both back sleepers and have had serious back pain for months with our current mattress. Has there been long term reviews done on L&L and softening over time? Appreciate your response!


P.S. Also wondering what is the difference between a latex (zenhaven) and foam mattress?


I have had the L&L Firm for a couple months now, and it has softened quite a bit. I mainly notice this because I am single, and the opposite side of the bed from the one I sleep on, is still quite firm, and appears to be higher than my side. I have started sleeping on that side now because i like that original feel better.


Hi Shelly,

I have the more firm L&L and I am actually experiencing the same thing. I’m enjoying the mattress but concerned about what will happen over a few years. Of course I was expecting some break in so it may be too soon to tell. Hopefully if it continues it would be covered by warranty.


Thanks for your honest response! It’s good to know these things! We are now leaning towards a hybrid or spring mattress again but really wanted to like foam!


I purchased the L&L relaxed firm and also found it to be overly firm and felt more like an innerspring mattress than a memory foam. Customer service did offer to send a foam topper but I had also simultaneously done a trial of a Purple mattress that I found much more comfortable so opted to just do a return. It doesn’t have the “cradling” that memory foam does but I have zero pressure point pain and I slept like a baby from the first night. After reading other similar experience, I’m glad I didn’t lose weeks of great sleep to test out a mattress topper.


We tried the relaxed firm loom and leaf and found it too firm and would wake up with hips and shoulders numb. We returned it for a full refund and had no problem in returning it. Very pleased with their customer service.


I am a side sleeper and turn over a few times thru the night. In addition to being hot, I have found memory foam mattresses to be difficult to turn over on….I am older and have arthritis in my spine so it is a struggle to turn over, I don’t really have that problem so much on a regular mattress. Has this been a complaint with Loom & Leaf mattresses?




My wife and I have the Relaxed Firm L&L in a King, I love it but my wife is less enthusiastic – the reason is that she has had back surgery and while I think the L&L is the best memory foam mattress I have slept on, it does have the memory foam “grab” to a small degree and with a compromised back it’s not as easy to move around on as a coil mattress, Also we changed to a slim base as the 12″ mattress height can make initial access a challenge if you have a normal base on a bed frame.

So in your position I would go to a store and check out an expensive competitor, and if you are OK moving on a firmer foam mattress then I would go buy the L&L, it definitely sleeps cool and is incredibly supportive for memory foam (imho), finally – their delivery service takes some beating.

Stacey Morgan – STAFF

Hi Kathy,

we’ve never heard this complaint for Loom & Leaf. It depends on your sleeping position, but if you chose their “relaxed firm” model should be a good compromise between firmness and softness.



I have been sleeping on a L&L for almost 4 weeks now. At times I love it, but other times I wake up with shoulder pain and mild low back pain. I am 5’10”, 170 lbs., athletic build, and have broad shoulders. I sleep on both my stomach and my side. I think I need a mattress that is a bit softer than the L&L and provides a little more contouring/hug for pressure point relief.

My previous mattress was a lower end firm mattress with a higher end 3″ foam mattress topper on it. I never had any pain with it and it provided pretty deep contouring/hug.

Based on my research I thought the following three mattresses might provide me with what I am looking for when compared to the L&L: Amerisleep Liberty, Alexander Signature Medium, or the Winkbed.

Do you think one of these mattresses would provide the solution to my problem with the L&L? I am also open to other mattresses if you have a recommendation.



Stacey Morgan – STAFF

Hi Matt,

are you using a Loom & Leaf Firm? If that’s the case, you should switch to the Relaxed Firm, which is a a very nice compromise. If you are already using that model, I suggest you try the Helix Sleep, which is customizable and their “medium feel” might be right for you.


I first bought the relaxed firm and had really good sleep and didn’t need breaking in at all, however, I felt it was a bit too soft and was told by a rep that the firm would be about 15-20% firmer and that sounded about right that it would be much better so I made the exchange and had to pay $99. The very first day I received the firm mattress and slept on it, I knew I had made a mistake because it was super firm and felt more like 60-70% firmer. By 2nd day, my existing lower back and hip pain became more severe.. I called L&L to let them know I made a mistake and realized the relaxed firm was actually better and the rep told me I need break in time and I gave into that advise. After 2-3 weeks go by, I knew I could not stay with r firm as my lower back and hip felt the worst I’ve ever felt in all 15years.. I called L&L back and demanded the exchange and again, they were persistent in talking me out of the exchange and told me to try a mattress topper that is memory foam and they would give to me for free and again, I gave in and took their advice.. Days go by and I realized as my health is at stake with the pain I have to endure waking up every day that I will not back down again, to please exchange back to relaxed firm and they finally agreed to do so and made clear that it would be final exchange which I understood and was so happy I don’t have to suffer waking up n pain anymore.. When the new exchange finally arrived, I was so excited and relieved that I didn’t even want the topper anymore as the relaxed firm is great as it was so when the delivery guys came, they took it along with the firm mattress. My husband was home to receive as I was out and when I came home, I was so disappointed to see that it wasn’t even the same mattress as I originally had with the really soft memory foam as you can see in all L&L mattress images.. This mattress has a dent section in the center, not fluffy all around the same pattern.. This didn’t even feel like memory foam,malmost coil like.. I immediately called back to let them know and the rep asked me to check the tag numbers and name etching and all seemed to match that it is the relaxed firm but it is not. I’ve been sleeping on this and having same painful lower back and hip pain. The rep said that the factory does customized stitchings so can’t guarantee me what I will get would be the same.

I’m at a loss and can’t understand why I cannot get back the original relaxed firm mattress back and be done once and for all. They offered me a topper again for helping to breaking in again and while I’m feeling so sad, disappointed and defeated that I agreed to accept another topper figuring it would help more than make it worse just to receive it and find that it appears to not be brand new. The first topper I had was wrapped and concealed so tight that you could tell was machine sealed by the way that once you slice open the plastic, the pressure release is like releasing air from a ballon, and this second one is just hand rolled, exposed and the plastic wrap is not as tight as original packing. I was so upset that I didn’t even bother to open and take out being afraid it is used and unclean. Also, I forgot to mention, this mattress has off-gassing smell. Not heavy but it is there even after a week.

I’m about to request for a refund while researching for a reputable new memory foam mattress, but it is so upsetting because that is not what I want to do.. I just want the true original and authentic relaxed firm mattress as I had back again but seems such a hard feat to expedite. So bottom line, I’m sleeping on a bed not the same as I requested, not the same as I had, not the same as in all your online photos, and offered a used topper to add to this really sad and awful experience, while my hip and lower back pain has become chronic in the interim. At such a loss.


Well, good luck with L&L.

I found that if you want to leave an unbiased review on their website, it might not be possible if it’s a negative one. They tend to comb trough the reviews.

That’s the explanation for the almost 5 star rating.

My L&L’s top layer started separating from the second layer and the edge stated collapsing after 6-7 months of sleeping on it. I’m a side sleeper and every other morning i wake up with my arms numb – I have the relaxed version. I’m about 180 lb. I would of not thought that at that weight all this will happen.

Only for not going trough the return/refund/questions asked process I’ll keep it for the guest room and go back on the Serta Icomfort.

It’s a shame that this companies play with the reviews…

Stacey Morgan – STAFF

Hi David,

sometimes companies take a while to post reviews, as they need to verify the information. We do not represent L&L, so we can’t know for sure what they are doing, but we deem it a very serious company. That’s why they offer a strong warranty that you could make a claim against. Of course it’s never fun, but considering the mattress price it would be a mistake not to try at least. From what we hear, the fuss should be minimal.

If you do, please let us know the outcome!

Stacey Morgan – STAFF

Sorry to hear that, we very rarely hear complaints about Loom & Leaf. At this point, maybe it’s better to return it and opt for another brand altogether. If you have a look at our Best Mattress guide you’ll find other great mattresses.


I have the loom & leaf not the firm model… I fond the one I have too soft,, I wake up tired and with a sore back, I don’t know if I should go to the firmer model or to the zenhaven latex foam mattress

Stacey Morgan – STAFF

Hi Laurence,

So tight now you have Relaxed Firm model. Both L&L Firm and Zenhaven are great choices, even though they are completely different mattresses. In short, if you like the memory foam feeling, go for the firmer L&L, while if you want to give a try to latex, try the Zenhaven.


Got rid of a 13 year old Beauty Rest. Did tons of research and L&L had the best reviews. Got the Mattress two days ago and its the best I have slept in years.

1. I hate sleeping hot, and this mattress doesn’t.

2. Was worried about the “foam feel”. All I can tell is it contours perfectly (side sleeper with back pain)

3. I was very reluctant without having the ability to test it, but 75 day trial swayed me.

Bottom line, is most people will be happy but not all. It doesn’t smell when it shows up, sleeps cool, your partner won’t wake you up if the move or get up for the bathroom.


We are looking to replace our 11 year old Beauty Rest also. We have a firm with a pillow top. Did you get the relaxed or the firm in the L & L?


Did you get the relaxed firm or firm? I am a side sleeper and I am concerned about “sinking”.

Thank you.


Can I use on adjustable frame?

Stacey Morgan – STAFF

Hi Julie,

yes, the Loom & Leaf can be used on an adjustable bed frame as the memory foam is flexible enough.


Your article says the warranty is void is a platform bed frame is used but that is not what their website says. I’m confused. Isn’t a fully supported option best?

Stacey Morgan – STAFF

Hi Kangirl,

sorry for the confusion. Our mistake, we corrected the paragraph. Thanks for spotting it!


Picked the firmest available L&L. FINALLY getting a good night’s sleep. We tried a Leesa first and that was a truly physically painful experience for both of us – thankful for a great return policy. The L&L is firm enough to satisfy both of us. If it has longevity, we will be 100% satisfied with the purchase.


We are considering a change to the firmer L and L, I still tend to wake up with back pain with the comfort level one, but we are afraid of painful pressure points if it is too firm. How has your experience been with that?


I just called and ordered an exchange from the relaxed comfort level to the firm. I loved the relaxed at first and thought I finally found my perfect mattress, which is probably why it has taken me several weeks to realize that I wasn’t sleeping well because of how my body was sagging in this bed. I have been tossing and turning through the night and my back is sore in spots that it usually is not. I finally took a good look at the bed and it is definitely softer now on the side I sleep on, but the other side is still how it arrived, which is perfect. Therefore, I’m hoping that when I get the firm and get it “worn in” it will be good for me. I went on their site this morning just to look at some specs of the firm, etc. and a rep messaged me and then called me, and then we put in the order for the firm, all in about fifteen minutes. Did I mention that I am on day 117 of the 120 day trial? The only thing better would be getting to keep both until I decide. Lol.


Shell, How has the firm L&L held up for you? Much sagging or hammocking?


So far so good! The firmness seems to be just right for both of us. No painful pressure points even on the side.


RC – How has your L&L held up?


I read they also do a latex mattress but I can’t find it anywhere. Can you help?

Stacey Morgan – STAFF

It’s the Zenhaven mattress. You can check it out here.


Nest has a latex style.


Sounds like it’ a very good mattress. Thank you for the review.


My sister bought the Loom and Leaf mattress last year and she swears it’s like sleeping on a cloud. After reading this review, I might start believing her!